No Cookies in Branson? Oh My!
We are getting ready to go on vacation to Branson, and I have heard that there are not very many nice hotels in Branson, so I have been looking at hotel reviews. I came across a review of the Best Western Music Capital Inn, and while it was the hotels only bad review it was pretty funny. It reads:
“Very dissapointed in everything. The pool was closed for some reason.
The room smelled when we first went in. They advertised a cookie social in the lobby and then failed to produce any cookies or milk. And this is advertised in every room with a large printed brocure. We went down to the lobby and then they kept telling everyone and ourselves that they would be done in 10 minutes so 30 minutes later they still did not have any and were trying to pawn off the old cookies to a few of the people. No Coffee in the lobby and PLEASE DON’T ASK the lady at the desk to help with anything. Heaven FOrbid!
I will never stay at a Best Western again in Branson again and I will make sure and tell as many people as I can about this terrible experience.
Also I will definetly find one of the hundreds of motels in Branson that has a Pool in working order. WHAT A JOKE!!!!!!!!!!!!!!!”
I know she complains about a couple of things here, but she only touches on those lightly. She really fills us in on the cookies. This lady really wanted her cookies! I do have to give props to the hotel management responding to the seriousness of this cookie catastrophe, and explaining- 3 years later… Here is what they had to say:
“Although it is from 2003, I would like to take the opportunity to respond to this review, as it is our goal to have all customers leave the Best Western Music Capital Inn satisfied with their experience. First, regarding the pool, my apologies to the reviewer for any inconvenience we may have caused due to a closed pool area when he or she wanted to use that facility. The pool is open between the hours of 9AM and midnight so if a guest tried to enter the area earlier than 9 in the morning or after midnight, they would be unable to do so. Cleaning of the pool, the pool area, etc is completed early in the morning so the facility can then remain open during the day. Extenuating circumstances would be the only cause for the pool area to be closed within normal open hours and, if that were the case during this individual’s stay, I would hope he or she would have some understanding of the situation.
As for the cookie social, the Best Western Music Capital Inn does offer freshly baked cookies and milk to guests nightly. The cookies are baked each evening and made available to guests on a first come, first served basis. If the cookie supply is depleted, but more guests come to the lobby area interested in freshly baked cookies, our employees are happy to accommodate them. However, to deliver the promise of “fresh baked cookies,” at that point the guest would have to wait the 20-30 minutes it requires to bake the cookies. If one of our employees told this reviewer it would only be 10 minutes for the cookies to bake, my apologies to him or her for the misunderstanding.
Regarding a lack of coffee in the lobby area…I don’t know if that was the case in 2003, but I can vouch for the fact that the Best Western Music Capital Inn currently offers coffee 24 hours a day, seven days a week in the Breakfast Area, which is immediately connected to the lobby.
The reviewer’s comment regarding an unpleasant front desk service agent displeases me greatly. We strive to offer friendly, fantastic service to every individual that enters our doors. If anything less than that was encountered by this particular guest, there is no excuse. I would extend an invitation to the writer: visit the Best Western Music Capital Inn again and allow our excellent staff to treat you to the best in Ozark Hospitality as you take another look at our hotel.”
I have decided that I will not stay at the Best Western. My 18-month-0ld son loves his cookies, and the Best Western is having unacceptable cookie issues! Don’t say I didn’t warn you…
